Pricing, Cancellation and Refunds

1. Prices

All prices are in US dollars and do not include any tax that may apply. Each plan covers one shop location.

The founding rate. $149 a month for Reviews This Month is our founding rate for the first ten shops. If you are one of the ten, we do not raise it while your plan stays active. If you cancel and come back later, the price for new shops at that time applies. When ten shops are on the founding rate, the line comes off our site and new shops pay $199.

Google’s listing is free. Google Business Profile is a service Google provides at no extra cost. When you pay us for Your Google listing, you pay for our work on it, not for the listing, and everything stays in your own Google account. This line also appears on your receipts.

Ads and websites are not something we sell. If you ask, we will say plainly whether you need them.

2. How billing works

• You pay through a Stripe payment link. Stripe processes the card. We never see or store your full card number.
• The Kickstart is $99, paid once, before work starts.
• Reviews This Month starts only if you say yes. Near the end of your 30 days, with your before-and-after report in hand, we ask once. If you say yes (in writing, or by paying the monthly link), the plan starts. If you say nothing, nothing is charged.
• Your Google listing and Social media start when you accept the order form for that plan and make the first monthly payment.
• Monthly plans renew. Each monthly plan is billed at the start of each monthly period, in advance, to the card you saved with Stripe, and renews automatically each month at the same price until you cancel. Your monthly period starts on the day of your first monthly payment (or the start date on your order form) and runs to the same day the next month.
• Stripe emails a receipt for every payment. After your first monthly payment we also email you a written acknowledgment with the plan, the price, the renewal terms and how to cancel, so you have it in one place.
• Price changes: at least 30 days’ notice by email before any change to the price of a plan you are on, and you can cancel before it takes effect. The founding rate is protected as described above.
• Failed payments: Stripe retries and we email you. Unpaid 10 days after the due date, we may pause the work. Unpaid 30 days after, we may end the plan. No late fees.

3. How to cancel

Any of these works:

• Text us and say you want to cancel.
• Email hello@ceriseagency.com and say you want to cancel.
• Open the Stripe billing link in your receipt or acknowledgment email and cancel there, online, any time.

There is no form, no call, no fee and no notice period. We confirm in writing within one business day. Cancellation takes effect at the end of the monthly period you have already paid for. You keep the service until then, and you will not be charged again. The Kickstart is a one-time purchase and does not need cancelling.

4. What happens when you leave

• We remove ourselves as Manager from your Google Business Profile and as partner or collaborator from your Facebook Page and Instagram account, within seven business days of the end date and usually on the last paid day.
• We send you a final report.
• We delete nothing from your accounts. Your reviews, our replies, your photos, your posts and your listing details stay where they are. You can edit or delete any reply or post yourself.
• Posts we had scheduled but not yet published are taken off the schedule, and we send you the approved drafts to use as you like.
• Your cards keep working, because they point to your own Google review page. The card files, the text template, the reports and the posts we made are yours to keep.

5. Refunds

The Review Kickstart

• 14-day set-up promise. If your Kickstart set-up is not live within 14 days of your payment, tell us by text or email and we refund the full $99. “Live” means four things are done: we are added as Manager on your Google listing, the replies to your recent reviews are posted, your card designs are approved and sent to you, and the text template is saved on your phone. Printing time does not count, because printing is yours. If we are waiting on you (for example for Manager access or for your OK on the replies or the cards), the 14 days pause until we hear back. This promise is about our set-up work, never about how many reviews you get.
• If we cannot start. If we take your payment and cannot start the work (for example, we cannot get Manager access to your listing after trying together, or your shop turns out not to be eligible for a Google listing), we refund the whole $99.
• After the 14 days, once the set-up is live, the Kickstart fee is not refundable.

All monthly plans (Reviews, Your Google listing, Social media)

• Billing mistakes: if we charge you by mistake, charge the wrong amount, or charge after you cancelled, we refund the difference in full, within five business days of your telling us.
• If we cannot start a plan: if we take a first monthly payment and cannot do the plan’s core work in the first 14 days for a reason on our side or on a Platform’s side (for example, we cannot get partner access to your Page after trying together), we refund that payment in full.
• If we end the plan without cause, or a Platform suspension or an event outside anyone’s control stops the work and the plan ends under the Terms, we refund any fees you paid for time after the end date.
• If a Platform suspension stops the core work for more than 14 days in a row, we pause the plan and its billing until the work can resume; you may cancel at any time. This does not apply if the suspension was caused by something on your side (see the Terms, section 17).
• No prorating otherwise. Monthly fees are not refunded or prorated for a partly used month, and are not refunded because you sent fewer photos than the plan needs or did not answer a draft in time. You can always cancel so you are not charged again.

Never a refund ground

Reviews come from your customers, and rankings, reach and visibility come from Google and Meta. Not getting a particular number of reviews, rating, rank, reach or follows is not by itself a reason for a refund. We do not promise those, and it would be dishonest to price as if we did. See How We Handle Reviews.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. Your bank may take 5 to 10 business days to show them. If you think a charge is wrong, please email us before disputing it with your bank; we can usually fix it faster, and a dispute freezes the money on both sides.

6. Questions

Email hello@ceriseagency.com. These rules are part of our Terms of Service; the order form for your plan shows the price and start date you agreed to.